{% include '@Application/inc/central_header.html.twig' %}<style>:root { --pol-amber:#C07D2A; --pol-dark:#1A1D2E; --pol-cream:#F7F5F0; --pol-muted:#6B6E7F; --pol-border:rgba(26,29,46,.09); }body.body-mask { background: var(--pol-cream) !important; }.pol-wrap { max-width: 820px; margin: 0 auto; padding: 64px 28px 100px; }.pol-title { font-family:'Montserrat',sans-serif; font-size:clamp(1.6rem,3vw,2.2rem); font-weight:700; color:var(--pol-dark); margin:0 0 6px; }.pol-meta { font-family:'DM Sans',sans-serif; font-size:.85rem; color:var(--pol-muted); margin:0 0 40px; }.pol-section { margin-bottom: 36px; }.pol-section h3 { font-family:'DM Sans',sans-serif; font-size:1.05rem; font-weight:700; color:var(--pol-dark); margin:0 0 10px; display:flex; align-items:center; gap:10px; }.pol-section h3::before { content:''; display:block; width:3px; height:18px; background:var(--pol-amber); border-radius:2px; flex-shrink:0; }.pol-section p, .pol-section li { font-family:'DM Sans',sans-serif; font-size:.95rem; color:var(--pol-muted); line-height:1.75; text-align:left; }.pol-section ul { padding-left:20px; margin:8px 0 0; }.pol-section li { margin-bottom:6px; }.pol-divider { border:none; border-top:1px solid var(--pol-border); margin:40px 0; }.pol-contact { background:#fff; border:1px solid var(--pol-border); border-radius:12px; padding:24px 28px; font-family:'DM Sans',sans-serif; }.pol-contact p { color:var(--pol-muted); font-size:.9rem; margin:0 0 8px; text-align:left; }.pol-contact a { color:var(--pol-amber); text-decoration:none; font-weight:600; }.pol-contact a:hover { text-decoration:underline; }</style><div class="pol-wrap"> <h1 class="pol-title">Refund Policy</h1> <p class="pol-meta">Effective date: January 1, 2025 · HoneyBee Ecosystem</p> <div class="pol-section"> <h3>Overview</h3> <p>We want you to be fully satisfied with HoneyBee. This policy explains when and how refunds are issued for our subscription plans and professional services.</p> </div> <div class="pol-section"> <h3>Subscription Plans</h3> <p>HoneyBee subscription fees are billed monthly or annually in advance. Refunds are handled as follows:</p> <ul> <li><strong>Monthly plans:</strong> No refunds are issued for partial months. You may cancel at any time and your access will continue until the end of the current billing period.</li> <li><strong>Annual plans:</strong> If you cancel within 14 days of your initial purchase or annual renewal and have not actively used the platform (no invoices issued, no employees added), you are entitled to a full refund.</li> <li><strong>After 14 days:</strong> Annual plan fees are non-refundable after 14 days from the billing date.</li> </ul> </div> <div class="pol-section"> <h3>Professional Services & Migration</h3> <p>Fees paid for onboarding, data migration, or consultancy are non-refundable once the work has commenced. Unused pre-paid service hours may be credited to your account upon written request.</p> </div> <div class="pol-section"> <h3>Billing Errors</h3> <p>If you believe you have been charged incorrectly, please contact us within 30 days of the charge. Verified billing errors will be corrected and refunded promptly.</p> </div> <div class="pol-section"> <h3>How to Request a Refund</h3> <p>Submit your request by emailing our support team with your account details and reason for the refund. We aim to respond within 3 business days. Approved refunds are processed within 7–10 business days to the original payment method.</p> </div> <hr class="pol-divider"> <div class="pol-contact"> <p><strong style="color:var(--pol-dark)">Questions about this policy?</strong></p> <p>Contact us at <a href="mailto:support@ourhoneybee.eu">support@ourhoneybee.eu</a> or through our <a href="{{ url('honeybee_contact') }}">contact page</a>.</p> </div></div>{% include '@HoneybeeWeb/footer/central_footer.html.twig' %}